Frequently Asked Questions (FAQs)
1. What is Motash?
Motash is an online platform that offers a wide range of products, including fashion, Home Textile, home goods, and more. Our mission is to provide quality products and exceptional customer service to our valued customers.
2. How do I place an order?
Placing an order on Motash is simple:
- Browse our website and add your desired items to the cart.
- Proceed to checkout and provide your shipping details.
- Choose your preferred payment method and complete the order.
3. What payment methods do you accept?
We accept various payment methods, including bank transfers, and cash on delivery (COD). Choose the option that suits you best during checkout.
4. How long does delivery take?
You can expect delivery within 3-5 business days for domestic orders within Pakistan. International orders may take longer, depending on the destination.
5. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please get in touch with our customer support immediately. We’ll arrange for a replacement or refund as needed.
6. Can I return an item?
Yes, we accept returns within 14 days of delivery. The item must be unused and in its original packaging. Contact our support team to initiate a return.
7. Do you offer free shipping?
We offer free shipping for orders above a certain amount (if applicable). Check our website for specific details.
8. Are there any exclusions to your return policy?
Yes, some items are marked as final sale and cannot be returned. Additionally, customized or personalized products are non-returnable unless defective.
9. How can I track my order?
Once your order is shipped, we’ll provide you with a tracking number. You can use this to monitor the status of your delivery.
10. Can I cancel an order?
You can cancel an order within 24 hours of placing it. Contact our support team for assistance.