Shipping & Return Policy

Shipping Policy

Fulfillment and Shipping Details

  1. Fulfillment Speeds:

    • We strive to process and fulfill orders promptly. Most orders are dispatched within 1-2 business days.
    • During peak seasons or special promotions, there might be slight delays, but we’ll keep you informed.

  2. Shipping and Processing Timelines:

    • Domestic Orders: Expect delivery within 3-5 business days.
    • International Orders: Delivery times may vary based on the destination. Please allow up to 10-15 business days.

  3. Shipping Costs:

    • Our shipping charges are transparent and based on the weight and destination of your order.
    • We offer free shipping for orders above a certain amount (if applicable).

  4. International Shipping Options:

    • We ship internationally to select countries. Shipping costs will be calculated during checkout.

Missing or Damaged Packages

  1. If your package is missing or damaged during transit, please contact our customer support immediately.
  2. We’ll work with the shipping carrier to resolve the issue and ensure you receive your order.

Restrictions and Exclusions

  1. We do not ship to P.O. boxes or APO/FPO addresses.
  2. Some items may have shipping restrictions due to legal or logistical reasons.

Return Policy

General Return Guidelines

  1. Returns and Exchanges:

    • We accept returns and exchanges within 14 days of delivery.
    • Items must be unused, in their original packaging, and accompanied by proof of purchase.

  2. Refunds:

    • Once we receive your returned item, we’ll process your refund within 5 business days.
    • Refunds will be issued to the original payment method.

  3. Perishable Products:

    • Unfortunately, we cannot accept returns for perishable goods (e.g., food items).

How to Initiate a Return

  1. Contact our customer support via email or phone to initiate the return process.
  2. Provide details about the item, order number, and reason for the return.

Exceptions

  1. Final Sale Items:

    • Some items are marked as final sale and are non-returnable.

  2. Customized or Personalized Items:

    • Custom-made or personalized products cannot be returned unless they are defective.